Frequently 

Asked Questions

We offer a range of cleaning services, such as residential cleaning (house cleaning, apartment cleaning, etc.), commercial cleaning (office cleaning, restaurant cleaning, etc.), post-construction cleaning, and specialized cleaning services like deep cleaning and move-in/move-out cleaning.

 When choosing a cleaning business, look for a company that is licensed, insured, and bonded, has a good reputation, and offers quality cleaning. It's also important to find a company that can meet your specific cleaning needs and schedule.

 Yes, we provide our own cleaning supplies and equipment. We never ask the customer to supply products unless upon request.  

 At Your Home Clean Home, we typically base our pricing on factors like the size of the space, the frequency of cleaning, the type of cleaning services needed, and the level of difficulty involved in the cleaning job. Some companies may offer a flat rate for certain services, while others may charge by the hour.

 Many cleaning businesses now offer environmentally friendly cleaning options, such as using eco-friendly cleaning products and equipment. If you're concerned about the environmental impact of your cleaning services, be sure to ask about the company's green cleaning practices. If this is the route your choosing for your home there may be a price increase. 

It's not necessary to be present during the cleaning, but some people prefer to be there to supervise or provide access to the cleaning crew. If you can't be present during the cleaning, you can arrange for the cleaning crew to access your home or office using a key or code.

Most cleaning businesses will offer a satisfaction guarantee and will work with you to address any issues or concerns you have with the cleaning. Be sure to communicate your concerns with the company as soon as possible so they can take appropriate action.

Yes, when applicable we offer a referral program to our customers. A link will be provided on our website under the referral program. 


Please THOROUGHLY read our guidelines

Thank you for choosing Your Home Clean Home as your cleaning service and trusting us with the needs of your home.


We are Licensed and Insured for the safety of your Home and the Cleaner. 



Here's a look at our Policies and Procedures. Please READ EVERYTHING CAREFULLY BEFORE YOUR SCHEDULED CLEANING.   YOUR CLEANING SESSION WILL NOT TAKE PLACE UNLESS YOU HAVE  AGREED TO THIS  INFORMATION AND ITS  ENTIRETY. BY COMPLETING OUR POLICY AND PROCEDURE AGREEMENT BELOW THIS SECTION.

Deposit Fee

All first-time clients are required to send a $50 deposit fee to book their cleaning service for the first two sessions. If you scheduled a weekly, bi-weekly, monthly, or one-time clean you will send a nonrefundable cash or electronic deposit of $50. This will secure your appointment with Your Home Clean Home. The deposit will come out of the original total that you’d owe. For Ex: If your total amount is $150 prior to your appointment you would send the $50 upon scheduling your appointment and the total amount due will be $100. 


Payment Methods

Payments can be made through cash app, or cash payment. Payment is due upon the cleaner's arrival. The cleaning will not take place unless the payment has been submitted.   When the cleaner arrives at the door or has sent a text stating "HERE" payment should be sent.  

Your Home Clean Home, LLC reserves the right to suspend, cancel or reschedule any cleaning services for clients who have outstanding balances. The performance of scheduled appointments will resume once payment in full has been received.

Failure to fully remedy payment within 48 hours of notification of insufficient payment will result in a $50 late fee, in addition to any attorney fees, which may be required to collect on the outstanding balance.


Do's and Don't's

Here are a few areas we do not service in the home or facility.  Inside dishwashers, damaged blinds, chipped paint, grates, oven oil catches, air ducts, inside of washers/dryers, inside of vents, the exterior of the home which includes exterior windows, crawl spaces, unfinished attics, unfinished basements, wall wipe down on flat paint or homes that may have a rodent/insect/pests infestation of any kind. We also DO NOT move or lift any furniture. 


Bio Hazard

The purpose of this Biohazard Policy and Procedures document is to establish guidelines and protocols for handling biohazardous materials and situations within our cleaning business. This policy aims to ensure the safety of our employees, clients, and the environment, while also complying with all relevant regulations and industry best practices. BioHazard of any sort is a fee of $150 added to your existing balance due with YHCH. 

Preparations prior to cleaning

We must be able to reach all the areas to be cleaned. To complete the scheduled cleaning, dishes, clothes, toys, leftover food, etc. need to be put away before we arrive. Clutter can increase the time it takes to clean your house at the rate we quoted. If extra time is required, the price of service will necessarily increase.

Additionally, it is Your Home Clean Home’s policy not to put things away that are left out, as we are not aware of how each Client prefers their home organized. When in each Client’s home, we will be working as quickly and efficiently as possible. Please ensure that your house is well-ventilated and/or air-conditioned. If the house is too hot or too cold, our cleaner's health may be negatively impacted. For this reason, we must insist that you keep your home in the 70-72° range while we’re in the house.

THIS DOES NOT APPLY TO MOVE-IN, MOVE-OUT, AND POST-CONSTRUCTION CLEANS. 


Photography and Video Release

During our cleaning, we take before and after pictures/videos to help promote our business on all social media platforms, advertising, marketing, and on our website if necessary. Please be advised that the safety and privacy of your home are very important to us, therefore we will not pass any of your personal information along to anyone at any time. If there is anything you would not want us to photograph or film please let us know upon your appointment. 


Valuables, Cash, and Personal Items

In doing business with Your Home Clean Home LLC, for both the Company’s and the Client’s protection, all valuables and cash must be locked away in a safe or removed while cleaning is being performed by our staff. For example, if you have a jewelry box in the open, please remove to a secure location. Your Home Clean Home LLC and its agents will not be responsible for property loss due to the client’s failure to secure valuables and cash as described above.


Rescheduling

If you need to cancel your upcoming cleaning service, please contact us within 72 hours before your scheduled visit without charging a fee. If you have a last-minute cancellation, you will be subject to a cancellation fee upon your next cleaning visit. Clients who cancel service after the 72 hour mark will pay a cancelation fee of $50 to rebook they're appointment. But overall, we prefer to work with you to reschedule your cleaning instead of charging you a cancellation fee.


Cancelations

Failure to contact Your Home Clean Home within 48 hours of your scheduled appointment will result in a cancellation fee. Clients who repeatedly cancel service may be charged a cancellation fee of $50 of the upcoming visit.  After your first cancelation without notice, you will be charged a fee. 


Reocurring Cleans

Skipping your scheduled routine monthly clean will result in an extra fee of $50 added to your next scheduled clean. When you skip a monthly clean the workload is harder to keep up and therefore causes more stress on the cleaner. 


Pet Policy

We will not be held responsible for the safety of your pets. Please have them locked away in a cage, crate, or outside during your cleaning service. Any feces left in the home during your cleaning is considered biohazardous and will result in an extra fee. Please for the safety of your pets and the cleaner have your pets be in safekeeping. 


Trash

All trash cans in the house will be emptied and re-lined as required. Your Home Clean Home will NOT dispose of any items not already in a trashcan or labeled as trash. We never know what might be important to you. This includes soda cans, empty bottles, leftover food, etc.


TERMINATION

Either party may terminate this agreement at any time by giving the other party at least three days' written notice. Written notice may be in the form of a text message, email, and/or letter when sent to the primary contact number for Your Home Clean Home, LLC.


CONFIDENTIALITY

Your Home Clean Home, LLC recognizes and acknowledges that this Agreement creates a confidential relationship between the company and the client and that information concerning the client’s business affairs, customers, vendors, finances, properties, methods of operation, and other such information, whether written, oral, or otherwise, is Confidential Information. Your Home Clean Home agrees that it will not, at any time, during or after the term of this Agreement disclose any confidential information to any person whatsoever. Your Home Clean Home further agrees to bind its employees to the terms and conditions of this Agreement.  Clients may grant information to be listed as a reference or in a testimonial for Your Home Clean Home to market its services.